One of Australia’s “Big Four” banks, ANZ, has been accused of deliberately making it difficult for customers to access their money and “interrogating” them about why they want it.
One customer told news.com.au that she was initially denied access to her cash after she visited a local branch to withdraw a “few thousand dollars” in cash to lend to a friend whose home had been flooded.
“The teller started interrogating me about why am I taking cash, why not do a digital transfer, am I being scammed? The entire transaction took over an hour and they made me feel like I was a criminal when in fact I was taking my own, hard-earned money.”